Warranty Policy
All products purchased on www.baseus.co.za carry an 18-month warranty.
What is valid proof of warranty?
The following proof of purchase documents are required when customers claim warranty from Baseus:
Products purchased from Baseus: Please provide the sales inventory information or logistics information that clearly show the sales channel, product details, price, and sales date
Not Covered By Warranty
- Products proved not to be ours
- Products not purchased from www.baseus.co.za
- Unauthorised repair, improper use, damage, negligence, abuse, accident, modification, incorrect use of accessories not meant for the product, tearing, doctored labels and anti-counterfeiting marks
- Warranty has expired
- Force majeure damage
- Improper storage, exposure to excessive humidity and temperature for extended time resulting into performance damage
- Damage non related to performance
- Improper use resulting into damage of the product or its accessories
- Artificial damage
- General wear-and-tear
How to apply for after-sales service during the warranty period:
Kindly email support@baseus.co.za
Return/Refund policy
For more information on returns and refunds, kindly refer to our Returns Policy