Warranty policy
All products purchased on www.baseus.co.za carries a 180 days warranty.
What is the valid proof of warranty
The following proof of purchase documents are required when customers claim warranty from Baseus：
1) Products purchased from Baseus: Please provide the sales inventory information or logistics information that clearly show the sales channel, product details, price, sales date;
What is not covered by the warranty
- Products proved not to be ours;
- Products not purchased from www.baseus.co.za;
- Unauthorized repair, improper use, damage, negligence, abuse, accident, modification, incorrect use of accessories not meant for the product, tearing, doctored labels and anti-counterfeiting marks;
- Warranty has expired;
- Force majeure damage;
- Improper storage, exposure to excessive humidity and temperature for extended time resulting into performance damage;
- Damage non related to performance;
- Improper use resulting into damage of the product or its accessories;
- Artificial damage;
- General Wear and Tear;
How to apply for after-sales service during the warranty period
Email: support@baseus.co.za
Return/Refund policy