Baseus South Africa has implemented a hassle-free Returns Policy for all customers. Within the validity warranty period, customers are entitled to return, exchange, and replacement services in compliance with relevant regulations. All products carry a 7-day money back guarantee, and a 24-month warranty. Defective products will be replaced, provided it is within the warranty period.
7 Day Money-Back Policy
If for whatever reason you’re unsatisfied with your order, Baseus guarantees a 7-Day Money-Back policy. If non-quality problems arise within the 7-day validity period, customers shall be responsible for the booking of a courier as well as shipping costs of the return.
Returns Process
Step 1
Please email support@baseus.co.za and kindly include the following information:
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Order Number(s)
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Name of the product(s) you’d like to return
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Reason for returning the product(s)
You may provide us with additional information in the form of photos and videos
Step 2
Kindly complete the Google Returns Form and return the form back to us.
*Please note that this step is mandatory for any refund or replacement to be processed
Step 3
Once we’ve received the item, we’ll issue a refund or replacement.
Defective Products
If the product is defective due to a factory fault within the 24-month warranty period, we'll arrange collection of the product.
Refunds
Please note that your refund will be credited back to your original payment method. In most cases, refunds reflect 7 business days, however, processing times may vary between banks.